The Beauty Index Co.

1. Introduction

Welcome to The Beauty Index Co. ("we", "us", "our"). These Terms & Conditions govern your use of our services, website, and any bookings made with us.

By accessing our website, making an enquiry, or booking services with us, you agree to be bound by these Terms & Conditions.

2. Services

2.1 We provide professional hair and makeup services for events, weddings, and other occasions ("Services").

2.2 Services may be delivered by employees, contractors, or third-party providers engaged by The Beauty Index Co..

2.3 All service details, including scope and pricing, will be outlined in a proposal, quotation, or invoice provided to you.

2.4 Any additional services or changes requested ("Variations") may incur additional fees and will require approval prior to confirmation.

3. Bookings & Payments

3.1 A booking is confirmed once a deposit or booking fee is paid and/or confirmation is received in writing.

3.2 Full payment must be made in accordance with the terms outlined in your invoice.

3.3 Failure to pay within the required timeframe (including 30 days prior to the service date, unless otherwise agreed) may result in suspension or cancellation of services.

3.4 We reserve the right to charge interest or fees on overdue payments.

4. Client Responsibilities

4.1 Clients must inform us of any allergies, sensitivities, or medical conditions at least 14 days prior to the service date.

4.2 Clients are responsible for ensuring:

• Hair is clean and free of product

• Skin is clean and free of makeup

• A safe, smoke-free, and hygienic working environment is provided

4.3 Clients are responsible for any damage to equipment caused during the provision of services.

4.4 All information provided must be accurate and complete.

5. Cancellations & Changes

5.1 Cancellations must be made in writing.

5.2 Deposits are non-refundable.

5.3 If cancellation occurs within 60 days of the scheduled service date, the full quoted amount may be payable.

5.4 Changes to bookings may be treated as cancellations and rebookings, depending on timing and availability.

6. Termination

We reserve the right to terminate or refuse services where:

• Payment obligations are not met

• There is a breach of these Terms & Conditions

• Unsafe or inappropriate conditions are present

7. Liability

7.1 To the extent permitted by law, we are not liable for any allergic reactions or adverse effects where relevant information has not been disclosed.

7.2 Our liability is limited to the resupply of the Services where required under applicable law.

7.3 Nothing in these Terms excludes rights under the Australian Consumer Law.

8. Indemnity

You agree to indemnify and hold The Beauty Index Co. harmless from any claims, losses, or damages arising from:

• Incorrect or incomplete information provided

• Breach of these Terms

• Misuse of our services

9. Privacy

9.1 We comply with the Privacy Act 1988 (Cth) and applicable privacy regulations.

9.2 By engaging our services, you consent to the collection and use of your information for booking and service delivery purposes.

10. Marketing & Publicity

You consent to The Beauty Index using images, videos, or content from services for promotional and marketing purposes, including on our website and social media, unless otherwise agreed in writing.

11. General

11.1 These Terms are governed by the laws of Victoria, Australia.

11.2 We may update these Terms & Conditions at any time. The latest version will always be available on our website.

11.3 Continued use of our services constitutes acceptance of any updated Terms.

12 Contact

The Beauty Index Co.
ABN: 87 105 817 988
Email: enquiries@thebeautyindexco.com

The Beauty Index Co, Privacy Policy

The Beauty Index Co. ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website or engage our services.

2. What Information We Collect

We may collect personal information including:

* Your name

* Email address

* Phone number

* Event details (such as date, location, and service requirements)

* Payment and billing information

* Any additional information you provide through enquiries or bookings

We may also collect non-personal information such as browser type, IP address, and website usage data via cookies and analytics tools.

3. How We Collect Information

We collect personal information when you:

* Submit an enquiry through our website (including Squarespace forms)

* Make a booking or request a quote

* Communicate with us via email, phone, or social media

Squarespace may also collect data through cookies and similar technologies to improve website functionality and performance.

4. How We Use Your Information

We use your information to:

* Respond to enquiries and provide quotes

* Manage bookings and deliver our services

* Process payments

* Communicate with you about your booking

* Improve our website and services

5. Disclosure of Information

We may share your personal information with:

* Contractors, artists, or third-party providers engaged to deliver our services

* Payment processors and financial service providers

* IT service providers, including Squarespace

* Legal or regulatory authorities where required by law

We do not sell or rent your personal information.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

Your data may be stored through third-party platforms (including Squarespace and email providers), which may store data on servers located outside Australia.

7. Cookies & Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data.

You can choose to disable cookies through your browser settings; however, this may affect website functionality.

8. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary by contacting us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. International Users & GDPR

As The Beauty Index Co. works with clients internationally, including those in the European Economic Area (EEA), we take reasonable steps to ensure compliance with the General Data Protection Regulation (GDPR) where applicable.

If you are located in the EEA or UK, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your personal data

• Object to or restrict processing of your data

• Request transfer of your data (data portability)

We process your personal data on the basis of:

• Your consent

• The performance of a contract (e.g. managing your booking)

• Our legitimate business interests

Your information may be transferred and stored outside of the EEA, including in Australia and the United States, where our service providers operate. We take reasonable steps to ensure your data is handled securely.

If you wish to exercise any of these rights, please contact us using the details below.

12. Contact Us

The Beauty Index Co.
ABN: 87 105 817 988
Email: enquiries@thebeautyindexco.com

At The Beauty Index Co. all bookings are secured with a non-refundable deposit, which confirms your date and the allocation of our artists.

Cancellations must be made in writing. If a booking is cancelled more than 60 days prior to the scheduled service date, no further payment will be required beyond the deposit.

Cancellations within 60 days of the service date will incur the full booking fee, as we are unlikely to refill the reserved time. Any changes to confirmed bookings may be subject to availability and, depending on timing, may be treated as a cancellation and rebooking.

In the unlikely event that The Beauty Index Co. is unable to deliver the agreed services, a refund or alternative arrangement will be provided where appropriate.

Refunds are not issued for change of mind. This policy is subject to your rights under the Australian Consumer Law.